Privacy Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025

1. Information We Collect

1.1 Personal Information

• Account Information: Name, email address, and profile preferences when you create an account
• Contact Information: Email address for support requests and communications
• User Preferences: Language settings, tour preferences, and accessibility options

1.2 Location Data

• Precise Location: GPS coordinates to provide location-based tour information
• Location History: Places you've visited to improve recommendations (optional)
• Geofencing Data: Entry and exit from specific areas of interest

1.3 Camera and Image Data

• Camera Access: Real-time camera feed for AI object recognition
• Image Processing: Temporary processing of images for AI identification
• No Image Storage: We do not store or save photos taken through the app

1.4 Usage Data

• App Usage: Features used, time spent, and interaction patterns
• Search Queries: Information requests and AI interactions
• Performance Data: App crashes, errors, and performance metrics

1.5 Device Information

• Device Identifiers: Device ID, operating system, and app version
• Network Information: IP address and connection type
• Hardware Information: Camera capabilities and sensor data

2. How We Use Your Information

2.1 Core App Functionality

• Provide AI-powered tour guide information based on your location
• Recognize buildings, landmarks, and artwork through camera input
• Deliver personalized content and recommendations
• Enable offline access to previously visited locations

2.2 Service Improvement

• Improve AI recognition accuracy and response quality
• Develop new features and enhance existing functionality
• Analyze usage patterns to optimize app performance
• Conduct research and development for better user experience

2.3 Communication

• Send important app updates and security notifications
• Provide customer support and respond to inquiries
• Share new features and improvements (with your consent)

3. Information Sharing and Disclosure

3.1 Third-Party Services

• AI Processing: Anonymous data sent to AI providers for content generation
• Analytics: Aggregated usage data shared with analytics providers
• Cloud Storage: Encrypted data stored with secure cloud providers
• Payment Processing: Payment information processed by secure payment providers

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Data stored on secure, compliant cloud infrastructure
• No Image Storage: Camera images are processed in real-time and not stored

5. Your Rights and Choices

5.1 Access and Control

• Account Access: View and update your account information
• Data Export: Request a copy of your personal data
• Data Deletion: Request deletion of your account and associated data
• Correction: Update or correct inaccurate information

5.2 Privacy Controls

• Location Services: Enable or disable location tracking in app settings
• Camera Access: Control camera permissions through device settings
• Marketing Communications: Opt out of promotional emails
• Data Sharing: Control what data is shared for app improvement

6. Children's Privacy

WalkNicely is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Data Retention

• Account Data: Retained while your account is active
• Usage Data: Retained for up to 2 years for analytics purposes
• Location Data: Retained based on your preferences (can be deleted anytime)
• Support Data: Retained for up to 3 years for customer service purposes

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Regional Privacy Rights

12.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

12.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of personal data.